Log In to Lucky Hills on Your Phone or Desktop in Seconds
One account works on the website, in the mobile browser and in the web app, with the same CAD balance, bonuses and VIP level everywhere. Here is how to sign in, reset a forgotten password and get back in when something blocks you.
- Sign in withEmail and password
- DevicesPhone, tablet, PC
- Web app20 FS for installing
- Forgot passwordReset by email
- Support24/7 live chat
- No account yetSign up in 2 minutes
19+ (18+ in Alberta, Manitoba and Quebec). Never share your password, support will not ask for it.
How to Log In
Four steps, the same on every device.
- Open the casinoUse our link or the web app icon on your home screen.
- Press Log InYou will find it in the site header, next to Sign Up.
- Enter email and passwordUse the email you registered with. Passwords are case-sensitive.
- You are inYour CAD balance and nickname appear in the header. Open the menu for Cashbox, Bonuses and Profile.
Phone, App and Desktop
There is no download in the App Store or Google Play. On a phone you either use the browser or install the web app, which logs you in faster next time.
Safari or Chrome
Open the casino and log in. Your browser can remember you, but on a shared phone, log out after playing.
Home screen icon
Safari: Share, then Add to Home Screen. Chrome: Install app. Installing once gives 20 free spins, x40, max win C$75.
How to install the appAny modern browser
Chrome, Edge, Safari or Firefox. Chrome and Edge can also install the app on Windows and Mac.
Forgot Your Password
Reset it yourself in a minute. Support will never ask for your password, so a reset is the only way back in.
Reset steps
- Press Log In, then Forgot password
- Enter the email you registered with
- Open the reset link in the email, check spam if needed
- Set a new password and log in
No reset email?
- Wait a few minutes and check spam and promotions
- Make sure it is the same email you registered with
- Still nothing: contact live chat or [email protected] from that email
Cannot Log In
Most login problems have a simple cause. Find yours below.
Wrong email or password
Check caps lock and the email address, then reset the password if needed.
Site does not open
Turn off any VPN. Access from a restricted country or through a masked IP breaks the terms and can lock the account.
Page loops or freezes
Clear the cache and cookies, update the browser or try another one.
Cooling-off active
During a 24-hour cooling-off you can still log in and withdraw, but not deposit or play.
Self-excluded
The account is suspended for the chosen period and cannot be logged into until it ends.
Account blocked
Usually linked accounts, documents not provided or a security check. Contact support from your registered email, do not open a new account.
Keep Your Account Safe
Any action taken with your login counts as yours, and a lost password is not grounds for compensation. A few habits protect your balance.
Unique and changed often
Use a password you do not use anywhere else, and change it regularly.
Do not save it in the browser
The terms recommend turning off password storage in your browser, especially on shared devices.
Nobody asks for it
Casino staff never ask for your password by email, chat or phone. If someone does, it is not the casino.
Noticed something strange? If you see a login or transaction you did not make, change your password and tell support right away.
After You Log In
Where to find the things you will need most.
| You want to | Go to |
|---|---|
| Deposit or withdraw | Cashbox, then Deposit or Withdraw |
| See or cancel a bonus | Profile, Bonuses, View details |
| Verify your account | Profile, Verification |
| Track wagering | Bonus progress bar in the header menu or the cashier |
| Check today’s offers | Top offers, Casino or Sports tab |
| See your VIP level | VIP Club |
New here? See how to register, then how to deposit.
Login FAQ
How do I log in?
Open the casino, press Log In and enter the email and password you registered with.
Is there a mobile app?
Not in the App Store or Google Play. You can install the web app from Safari or Chrome, and installing it gives 20 free spins once.
I forgot my password. What now?
Press Forgot password on the login screen, enter your email and follow the reset link. Check spam if it does not arrive.
Why can’t I log in?
Usually a wrong email or password, a VPN, an old browser cache, an active self-exclusion or a blocked account.
Can I log in during a cooling-off period?
Yes. During a 24-hour cooling-off you can log in and withdraw, but you cannot deposit or play.
Will support ask for my password?
No. Casino staff never ask for your password. Treat any such request as a scam.
Can I use the same account on phone and computer?
Yes. One account works everywhere with the same balance, bonuses and VIP level.
What if someone else used my account?
Change your password and contact support right away. Actions taken with your login count as yours.
Who Wrote This Guide
Daniel Mercer
Independent online casino expert, former casino dealer
Daniel grew up in Toronto and started dealing blackjack and roulette at a land-based casino in Ontario in 2008, later adding baccarat and other table games. Working the other side of the table showed him how much players lose simply by not knowing the rules and the house edge.
Since 2017 he has reviewed online casinos the way a player meets them: signing up, reading the bonus terms, depositing, contacting support and requesting withdrawals. His reviews list the limits and weak points next to the offers.
- Based inToronto, Ontario
- Casino floorSince 2008
- Online reviewsSince 2017
“I know how a casino works from behind the table. My job now is to show players what happens behind the screen.”
What was checked for this guide
- Login on the website, mobile browser and web app
- Account security and blocking rules in the Terms and Conditions
- Cooling-off and self-exclusion rules