Responsible Gambling at Lucky Hills: Tools and Help in Canada
Gambling should be entertainment with money you can afford to lose. Here are the warning signs, the tools in your casino account and free help in every province.
Warning Signs
- You deposit again to win back what you lost
- You play longer or with more money than you planned
- You use money meant for rent, bills or groceries
- You hide your gambling from family or friends
- You feel anxious or irritable when you are not playing
- You borrow money or sell things to gamble
If two or more of these sound familiar, take a break and talk to one of the free help lines below.
Tools in Your Casino Account
| Tool | What it does | How to get it |
|---|---|---|
| Deposit limits | Caps deposits per day, week or month | Account settings |
| Cooling-off | 24-hour break: you can log in and withdraw, but not deposit or play | Live chat |
| Self-exclusion | Blocks the account for 1 day, 1 week, 2 weeks, 1 month, 3 months or indefinitely | Live chat, after a cooling-off |
| Account closure | Closes the account for good | Live chat or support email |
During self-exclusion you cannot log in. Bonuses and promotion data are not restored if the account is reopened later.
Habits That Help
Set a budget first
Decide what you can lose before you deposit, and stop when it is gone.
Set a time limit
Use a timer or your phone’s screen time settings.
Never chase losses
A loss is the cost of the entertainment, not a debt to win back.
Skip bonuses when tempted
Wagering requirements push you to bet more than planned.
Free Help in Canada
These services are free and confidential, and most are open around the clock.
| Province or territory | Free help line |
|---|---|
| Ontario | ConnexOntario 1-866-531-2600 |
| Alberta | Alberta Addiction Helpline 1-866-332-2322 |
| British Columbia | Gambling Support BC 1-888-795-6111 |
| Quebec | Jeu : aide et référence 1-800-461-0140 |
| Other provinces and territories | Your provincial health line or 811 |
Protecting Minors
Gambling is only for adults: 19+ in most provinces, 18+ in Alberta, Manitoba and Quebec. Keep logins private, log out on shared devices and use parental control software if children use your computer or phone.
FAQ
How do I self-exclude?
Ask the casino's live chat. A 24-hour cooling-off comes first, then you can choose self-exclusion for 1 day up to indefinitely.
Can I withdraw during a cooling-off?
Yes. You can log in and withdraw, but you cannot deposit, play or receive bonuses.
Where can I get help in Ontario?
ConnexOntario at 1-866-531-2600, free and confidential.
Is gambling ever a way to make money?
No. The house edge means players lose over time. Treat it as paid entertainment.